Changes without the hassle
When you want to change your online store but have no time to study manuals and tutorials.
- Home
- Website and Online Store Maintenance
Your store, always working and up to date
If you need technical support, regular maintenance or changes to your OpenCart store or WordPress site, do not hesitate to contact us.
Our team is ready to give you specialized technical support through our email ticketing system and the best solutions to your problems.
8-24 hmaximum response time
5-15 hincluded monthly in the plan
1.5.x - 4.xOpenCart versions
When do you need this service?
When your store takes up your time instead of selling
Whether you are stuck on the initial store setup or on configuring various modules, we are here to give you a quick fix for your requests.
No technical dilemmas
When you do not want to worry about technical dilemmas.
New modules
When you have installed new modules or enabled features and cannot get the settings right.
Updates
When you want to update the installed modules to their latest versions.
Site down or infected
When your site stops working or has been infected and needs cleaning and securing.
New features
When you want to develop new features.
What is included
What this service offers
Included in the plan
- OpenCart module configuration
- Advice on the services and features of your online store
- Fixing functional issues in all installed software, where the source code is open
- Work on the source code and changes to it
- Changing the standard features of purchased software or developing new features, within the options included in the plan
- Technical support by email, within the hours of your plan
- Fixing issues caused by modules that were installed incorrectly
What this service does NOT offer
- Evaluating or supplying new hardware or software
- Fixing issues caused by limits imposed by the hosting service
- Any other service not related to software technical support
Maintenance and technical support plan
Choose the right plan
For online stores on OpenCart and WordPress sites. Price per site, 12-month contract.
Basic
5 hours / month
Response within 24 h at most
- Email support
- Bug fixing and support
- Module installation and configuration
Extra hours are billed separately. Unused hours do not carry over.
Request a quote
Popular
Standard
10 hours / month
Response within 12 h at most
- Email support
- Bug fixing and support
- Module installation and configuration
- Software development services
Extra hours are billed separately. Unused hours do not carry over.
Request a quoteExpert
15 hours / month
Response within 8 h at most
- Email support
- Bug fixing and support
- Module installation and configuration
- Software development services on request
Extra hours are billed separately. Unused hours do not carry over.
Request a quoteNeed more hours?We build a custom plan for your store.
Plans are paid monthly, at the start of each month.
Support is provided strictly by email, except where we consider a phone call is needed first.
Response time is between 1 and 24 working hours, and in some cases it can stretch to 5 working days. The plan covers a single web domain.
Only need it once?Order a one-time technical support intervention, no plan required.
How it works
You send a ticket, we handle the rest
Send your request by email
Describe the issue or the change you want; you get a ticket number.
We estimate and confirm
We tell you how many plan hours the work will use.
We fix and test
We work on a copy of your store, then publish the change.
FAQ
About maintenance plans
What happens to unused hours in a month?
Unused hours do not carry over to the next month. If you regularly need more hours, we suggest a larger plan or a custom one.
Do you also maintain WordPress sites?
Yes. The plans cover OpenCart stores and WordPress / WooCommerce sites. For Laravel or applications we built, we make a custom offer.
Can you clean my site of malware?
Yes. We clean the code, close the hole the attacker used, update the components and set up protections so it does not happen again.
Can I start with a one-time intervention?
Yes. One-time technical support is available without a plan.
Let's talk
Does your store need a technical partner?
Tell us which platform and modules you use and we will recommend the right plan.